Our Commitment to You

Local Homes (Home Pros) is committed to making your experience satisfying and safe. Protecting the privacy of our users is a primary concern for us. When you request Local Homes (Home Pros) online services, the information you provide to us is used only to provide our home buying and selling services, to deliver email and SMS notifications to you (or to people you designate as your recipients), and from time to time, to validate your identity. Although a certain limited amount of information is required for us to be able to serve you, our data collection policies otherwise allow you to choose how much information you provide to us. By visiting Local Homes (Home Pros), you accept the policies set forth in this Privacy Policy.

Information We Collect

The information we collect allows us to provide you with the services we offer. We ask you to provide information about yourself and your property — such as your name, email address, street address, contact phone number and other information related to the home you are trying to sell — so that we can make you an offer. Information collected online is typically defined as being either Anonymous or Personally Identifiable: Anonymous (or Technical) Information means information that we can’t identify with a specific individual. For instance, we know that thousands of people have visited this privacy policy page, but we do not necessarily know their names, where they live, or their e-mail addresses. Also, some of our pages collect technical information about your session (such as browser type, ISP, referring/exit pages, platform type, date/time stamp, number of clicks, domain name and country/state). This information may be used to analyze trends, administer our website and track usage of our website. What we collect from interactions such as this constitutes “anonymous information.” Visiting the Local Homes (Home Pros) website will also cause a Local Homes (Home Pros) cookie to be issued. This cookie allows Local Homes (Home Pros) to gather such anonymous or technical information. Personally Identifiable Information means information that tells us something specific about an individual, such as their name, email address or phone number. We need this type of information to provide the personalized services that you have requested, specifically, we need this type of information so we may contact you. We hope that, like many of our customers, you will find it beneficial to provide Personally Identifiable Information to Local Homes (Home Pros) so that we may provide our valuable services to you.

Information Distribution

If you are providing us Personally Identifiable Information, will be used within Local Homes (Home Pros) system to deliver our services. Local Homes (Home Pros) will not share, rent or sell your information to third parties without your permission. Notwithstanding the foregoing, Local Homes (Home Pros) may be required to provide Personally Identifiable Information to comply with valid legal requirements such as law, regulation, warrant, subpoena or court order. Local Homes (Home Pros) offers you the ability to control the email and SMS communications we make to you. It is our intention to give you as much control over our relationship as possible. When you submit an application for our services, you consent to receive emails and SMS messages about that service from Local Homes (Home Pros) and its affiliates. However, Local Homes (Home Pros) gives you the opportunity to unsubscribe to general email and SMS communication from us and our affiliates. Clear directions for doing so will appear in the email and SMS messages we send to you.

Security Procedures

Local Homes (Home Pros) operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers.

Policy Change

If we alter our privacy policy, any changes will be posted on this page of our Site so that you are informed of the information we collect about you, how we use it, and the circumstances under which we may disclose it. Please check back from time to time to ensure you are aware of our current privacy policy.

Twilio Compliance

1. You will receive SMS messages from Local Homes (Home Pros) as part of our appointment reminder and follow up system.

2. The messages will be identified as coming from Local Homes (Home Pros) with the name of the person sending the message.

3. Fee disclosure - Message and data rates may apply

4. Service delivery frequency - Message frequency varies, but not to exceed 4 per month

5. Text HELP for help, we will be glad to assist you

6. To opt-out of receiving messages you can text STOP anytime